Shipping & Returns
Delivery times, the terms of return, and what to do if something goes wrong with your order.
01Shipping
We pack every artwork with care and send it from the Czech Republic within [X] business days.
We currently ship to [LIST OF COUNTRIES]. Delivery usually takes [X–X] business days after dispatch, depending on where you live.
You will see the shipping cost before you pay. [FREE SHIPPING OVER €X / FLAT RATE €X]
Each framed piece is wrapped with corner protectors and sturdy cardboard, so it arrives safely.
Once your order is on its way, we will email you a tracking number.
Every artwork is made to its own size. The size in centimetres, frame included, is listed on each product page, so please check it before you order.
If you order from outside the EU, import duties or taxes may apply. These are paid by the buyer. [CONFIRM IF SHIPPING OUTSIDE EU]
02Returns
You have 14 days from the day you receive your order to change your mind. You do not need to give a reason.
Simply email us at easteriastore@gmail.com within those 14 days, with your order number. We will reply to confirm that we have received your request.
Please send the artwork back in its original condition and packaging. If it has been handled more than needed to check it, a small deduction for the lost value may apply.
Return shipping is paid by you, unless the piece arrived damaged or faulty, or we sent the wrong item. We recommend a tracked service, so you can follow the parcel.
Once we receive the artwork back, we will refund you within 14 days, to your original payment method.
03If something goes wrong
We are very sorry if your artwork arrives damaged or faulty. Please email us within [X] days of delivery with photos of the piece and its packaging. We will arrange a replacement or a refund, and we cover the return shipping.
If your parcel has not arrived within [X] business days after the estimated delivery time, please let us know at easteriastore@gmail.com. We will check with the carrier and make it right, with a replacement or a refund.
